Call Recording

 

Product Features

  • Email Notification
  • Main review screen
  • Callback
  • XML notification
  • Phone and web retrieval
  • Electronic Letter of Agency available
  • VL Portal- Archived reports and call status/agent
  • ICOMS integration
  • Data Post/Data Post GUI
  • Dual channel recording
  • Statistics reports
  • Uptimes at 99.9%
  • Extremely high completion rates
  • English/Spanish available
  • Full Transactional Digital Recording (FTDR)

VoiceLog's Call Recording services allow your agents to provide a personal touch while directly capturing their interactions with customers. We record the "wrap-up" conversation between a sales agent and customer. The call recording option is a powerful way to document and listen to your organization's telephone conversations. We can record and convert the conversation into many different media types for transmission and storage.

Unlimited Uses

VoiceLog's Call Recording services are useful for any business that interacts with customers by phone. Beyond authenticating and verifying each order, you can use this system to analyze and pinpoint ways to enhance the quality of agents’ customer interactions, train in-house agents, and store important phone interaction information securely online, offline and offsite.

Reliability

In order to succeed, businesses need a customer acquisition system that is both reliable and profitable. VoiceLog’s Call Recording enables companies like yours to better qualify customers and increase consumer satisfaction. VoiceLog is essential to protecting your company’s interests, while providing customers with peace of mind for every order they place.

For more than a decade and nearly 100 million calls processed, VoiceLog is the trusted partner to hundreds of companies. VoiceLog is a national provider and can be your voice verification solution throughout North America.

Advanced Technology

Our advanced technology and high level of personal service are designed to meet your customer verification needs. With uptimes at 99.9%, flexible and customizable programs and easy to use retrieval formats, VoiceLog has the right call recording solution for you. VoiceLog’s experience, capabilities and history of innovation allow us to work with you to find the right combination of services you need, at the price your company can afford.

The VoiceLog Advantage

  • Seamless integration and web enabled applications
  • Implementation in as little as 24 hours
  • Immediate call record and .WAV file access via a secured website
  • Accurate and flexible innovative reporting tools
  • State-of-the-art redundant call centers and IVR servers
  • Direct access to assigned technical team to facilitate quick changes
  • Competitive rate structure
  • Flexible and customized TPV solutions that increase call verification success

The VoiceLog team of customer relationship managers will work with you to ensure you have the right product and support to meet your sales and service objectives. VoiceLog makes it simple for you.