VoiceLog® Recording Services

VoiceLog offers a totally unique approach to call logging and continuous call recording services for the call center. Unlike traditional vendors who focus on selling you hardware and software, VoiceLog offers call recording on a “service bureau” or ASP (application service provider) basis.

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Using our VirtualLogger™ call center service offers the advantages of conserving capital, freeing technical staff, and maintaining flexibility. With VirtualLogger, you pay as you go, without the high fixed costs of call logger hardware. Since we support all the hardware required, your IT staff is free to focus on other things. And since you aren’t buying a piece of equipment, there’s nothing to become obsolete.

Last, VoiceLog offers VirtualQC™, VirtualTranscript™, VirtualRecord™ and RecordingWarehouse™, which means we can listen to your recordings for you, transcribe any data (if needed), help you document your transactions and store your recordings for as long as you need – even if you record on a non-VoiceLog recorder!

What’s a call logger?

Modern call loggers are industrial-grade digital recorders designed to record up to hundreds of simultaneous calls. Generally, they are installed at the call center by cross connecting to the telephone carrier’s lines (trunk side) or the extension lines that run to each agent’s station (station side).

Call loggers can be configured to record all calls or just a sample of calls and can record the entire call or just a portion.

Sometimes a call center will also want to match the call recording to data from the CDRs (call detail records) or CTI (computer-telephony integration) system.

VirtualLogger service by VoiceLog can provide the same functionality as standard call loggers, at a small fraction of the initial cost, allowing call centers to use this important technology without dipping into capital budgets or committing to evolving technology.