Regulatory Updates
Because the call center industry is so regulated, we keep close watch on all the rules designed to regulate call centers. From “anti-slamming” rules at the FCC and state levels to the FTC’s “telephone sales rule” and the thousands of laws and regulations at state PUCs, Attorneys General Offices, and other departments, we both stay informed and try to help our clients do the same.
We offer free to the industry our quarterly summary of state anti-slamming rules, our guide to the FCC rules, and our analysis of the FTC’s Telephone Sales Rule. Over time, we’ll also offer updates and analyses of various state rules and links to other resources that you’ll find helpful.
Our purpose here is to help the industry, so feel free to let us know if there’s any information we can help you find. For any questions or suggestions, drop a line to jveilleux@voicelog.net.
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