Customer Inter@action Solution's (TMC's) 2006 Seal of Approval

VirtualLogger™
The world’s first call recording service bureau

Enterprise-level call loggers with quality monitoring software can easily cost between $1,000 - $2,000 per agent station. And then there’s the cost of maintenance, technical staffing, offline storage, and added capabilities. Now there’s an alternative that let’s you conserve your capital, match costs to revenue, maintain flexibility and avoid added burdens on your technical staff.

With VirtualLogger from VoiceLog, you can record every call or sample as needed, record the entire call or record on demand, and change your configuration to meet your changing needs. You’ll be able to search recordings based on date, time, station ID, customer phone or any other data item captured in the recording process and play back those recordings wherever and whenever you need to. In short, VirtualLogger gives you everything you need in call center recording, at a price that’s easy on your budget.

The Many Benefits of VirtualLogger

• Fast set-up. With VirtualLogger, you can be recording in days instead of weeks.
• Try before you commit. Want to see if recording will pay off for your organization? With VirtualLogger you can experiment with recording at a tiny fraction of the cost of buying and installing a logger.
• Save your capital. Since VirtualLogger is a service and not equipment, you pay a minimal installation fee and then by the minute recorded or per station per month. Either way, you keep your capital for your other business needs.
• Match your revenue and needs with capacity. Whether your business is cyclical, project-based, growing or downsizing, you don’t want to buy equipment that either wasted or insufficient for next month’s schedule. With VirtualLogger you can increase or decrease capacity as your needs change.
• Avoid obsolescence. If you bought a call logger three years ago, chances are you’re wondering if you’re up-to-date. With VirtualLogger, it’s never an issue. Our technical staff is constantly evaluating the latest speech processing, database management and networking products to insure that the VoiceLog platform is always up to date.
• Take advantage of our other services! Our trained, experienced staff can monitor your recordings for you or supplement your monitoring efforts. We can transcribe any data you need from the recordings. And we can archive your recordings for years and years. Although we’ll do that for clients that use their own recording hardware, it’s easier, faster and less expensive when you use VirtualLogger.

Please contact us or download the latest white paper by industry expert Donna Fluss on hosted recording.