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VirtualRecord™
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VirtualRecord is the perfect way to make on-demand recordings quickly and inexpensively. Just conference in the VoiceLog system and start talking; recording begins immediately. Or - if you prefer – use our Interactive Voice Response (IVR) system to capture key data elements that can be used later to retrieve the recording. IVR data capture can be used at the beginning and/or the end of the call, as you choose.
VirtualRecord requires no additional equipment at your location, and can be set up in just a few days. There is no capital expense and costs are based mostly on usage, so you can easily align your costs with your revenue. VirtualRecord calls are stored for a minimum of three years and are instantly available by telephone or Internet access, so you have a durable record of your transactions you can rely on for legal documentation for customers, regulators and others.
Last, VirtualRecord can be configured to meet the requirements of an electronic signature, eliminating the need for paper documents for loans, credit applications and other transactions that would normally require a manually signed document.
The Benefits of VirtualRecord
- Reliably documents transactions for three years or longer.
- No capital costs – pay as you go.
- Low cost per transaction makes service appealing for all kinds of telephone transactions.
- IVR menus at beginning or end of call can be used to capture key data for retrieval – customer phone, account, or order number for example.
- Replay recordings by telephone or Web instantly. Download recordings as needed and email if necessary.
- High availability database, network and platform means 99.99% availability – 24x7x365.
- Live agent review or transcription available.
- Third party service means that “chain of possession” is established to protect you from accusations of tampering.
- Can be configured to meet the requirements of an “electronic signature.”